Frequently Asked Questions

Minimum operating systems are iOS 16.2, iPadOS 16.2, and WatchOS 10 for the iPhone,  iPad, and Apple Watch respectively.

Unfortunately, this is normal behavior.  Apple only reports an estimate to devices and not the exact percentage.  Apple forum post for reference: https://developer.apple.com/forums/thread/741568

A. Native watch faces will remain open at all times. (use the filter and select complications)

B. Clock files require the following setting:

1. Open the Settings app on your Apple Watch.
2. Go to General > Return to Clock
3. Under the RETURN TO CLOCK section, tap After 1 hour

Note: You must wake your watch to view Clockology at least once per hour in order for the app to remain on your watch screen for longer than 1 hour.

Some watch notifications could be the main cause. In order to resolve this, get into the habit of dismissing or answering your watch notifications. If a notification hangs out for too long on your watch, eventually it may self-dismiss and revert to your stock Apple Watch face.

Navigation, auto-launch audio apps, and covering the display with your hand are also main reasons why Clockology will get sent to the background.  Removing your watch from your wrist will also cause Clockology to run in the background.

Yes, you can add the Clockology complication to any of Apple’s stock watch faces.  This will allow you to quickly launch the app. Also use the in-app filter and select complications for a full screen shortcut.

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Yes, it works great.  You can freely edit your clocks while saving them to your iCloud Drive. Once you exit the editor, your clocks will automatically sync to to your other devices if you’ve saved your clock to your iCloud Drive.

Please long press your watch face to bring up the menu to switch faces.  There is also a new setting available to re-enable swipe navigation in the face settings.

Please long press your watch face and swipe up on the face preview to remove the active face from your watch.

Move your clock files to iCloud for automatic backup or copy/move the clocks to another location. (ie: Dropbox)

Subscribe to Clockology+ from settings (become a member) and then visit the profile tab to add your name and social media.  Once you’ve completed the profile section any face you create will be tagged.

Animation image strips must be either 8 or 16 frames. Here are 2 options available to quicky convert gifs to animation image strips:

ChatGPT Prompt: “Can you take this gif and make it a sprite sheet with side-by-side images. The resulting jpg image should be only 8 frames and exactly 8 frames long”

https://ezgif.com/gif-to-sprite – import any gif and convert it to a sprite sheet use horizontal or vertical – clip gif to 8 or 16 frames

• Depending on your iCloud Photo Library settings, you may discover that your transparent images have a white background instead. If the “Optimize Storage” setting is enabled on your device, transparent image files will automatically convert into lossy JPEG images with solid white backgrounds. There are 2 solutions:

1. Choose your image files using the “Browse Files” button. This will allow you to select and import your original files directly from cloud storage services like iCloud Drive, Dropbox, Google Drive, etc.
2. Disable “Optimize Storage” on your device by navigating to and selecting:

      Settings > Photos > Download and Keep Originals*

*You may need to wait a little while for this setting to take effect before importing transparent images. When enabling “Download and Keep Originals”, your device may not have enough storage space to compensate for your original images and videos.

In your image editing software like Photoshop, create an document that is 200px high X 1600px wide. Separate that strip into 8 equal squares that are 200px X 200px each. Center each moon image within each square and import your strip into the moon phase image layer in Clockology.

Here is an example that you are free to use:

A subscription to Clockology+ is required to display weather/image strips.  Clockology also needs permissions to access your location for weather and your activity for health data.

Please double check Settings > Privacy & Security > Location Services > Clockology (for weather)

Settings > Privacy & Security > Health > Clockology (for health)

Verify Clockology is allowed to read this data. If these settings are not showing under Privacy please delete and reinstall Clockology and you should be prompted to give access again.

Also, please verify you do not have another application blocking the connection. IE: VPN. Try disabling your VPN to test.

This could be due to different circumstances. If a clock has too many layers or the images used are too high in resolution, your app could crash.

Is the face you’re trying to sync compatible with your watch?  If so, reboot both phone and watch.  If that doesn’t work reinstall the app.  If that doesn’t work unpair your watch and set up as new: https://support.apple.com/en-us/108372

Make sure you’re updated to iOS 16.1.  If a thumbnail is displaying incorrectly please save the clock2 file again and it will force the thumbnail to update.

Try troubleshooting (reinstall the clock, the Clockology app, reset to defaults)

Check the settings of the clock to see if something has changed.

Because your merch is customized per order, typical shipping times are 1-2 weeks depending on your location in the world.

We proudly offer free shipping for our merchandise.