Frequently Asked Questions

General Questions and Alerts

BEWARE:  Clockology is not affiliated with any other applications.  Lately many scam apps have popped up on the App Store.  They are selling subscriptions (at outrageous prices) to access Clockology clocks which are ALL available for free in the Clockology community. (facebook and telegram) Please disregard these unauthorized apps.  Any application that asks you to also install Clockology is FRAUDULENT. 

Minimum operating systems are iOS 16, iPadOS 16, and WatchOS 8 for the iPhone, iPod Touch, iPad, and Apple Watch respectively.

Usage Questions

The remote controls your clocks when you play them in full screen mode on your iPhone. Once you select multiple clocks on your iPhone and open them in full screen, you can use the Apple Watch app to flip between them by tapping on the left or right arrow buttons.

A. Native watch faces will remain open at all times.

B. Clock files require the following setting:

  1. Open the Settings app on your Apple Watch.
  2. Go to General > Return to Clock
  3. Under the RETURN TO CLOCK section, tap After 1 hour

Note: You must wake your watch to view Clockology at least once per hour in order for the app to remain on your watch screen for longer than 1 hour.

Yes, with Clockology 3.0.0 you can add any face from the Watch Faces tab and the complication area becomes a shortcut to full screen clocks.

No, running Clockology in the forefront of your watch will not drain your battery. Clockology uses a relatively small footprint, and the likely cause for your battery drain is “Always-On” and your brightness settings.

Some watch notifications could be the main cause. In order to resolve this, get into the habit of dismissing or answering your watch notifications. If a notification hangs out for too long on your watch, eventually it may self-dismiss and revert to your stock Apple Watch face.

Navigation, auto-launch audio apps, and covering the display with your hand are also main reasons why Clockology will get sent to the background.  Removing your watch from your wrist will also cause Clockology to run in the background.

Yes, it works great.  You can freely edit your clocks while saving them to your iCloud Drive. Once you exit the editor, your clocks will automatically sync to to your other devices if you’ve saved your clock to your iCloud Drive.

Clockology needs permissions to access your location for weather and your activity for health data.   Please double check Settings > Privacy > Location Services > Clockology (for weather) and Settings > Privacy > Health > Clockology (for health) verify Clockology is allowed to read this data. If these settings are not showing under Privacy please delete and reinstall Clockology and you should be prompted to give access again.

Also, please verify you do not have another application blocking the connection. IE: VPN. Try disabling your VPN to test.

Move your clock files to iCloud for automatic backup or copy/move the clocks to another location. (ie: Dropbox)

Creator Questions

Subscribe to Clockology+ from settings and then visit the settings tab and creator profile section to add your name and social media.  Once you’ve completed the profile section any face you create will be tagged.

  • Depending on your iCloud Photo Library settings, you may discover that your transparent images have a white background instead. If the “Optimize Storage” setting is enabled on your device, transparent image files will automatically convert into lossy JPEG images with solid white backgrounds. There are 2 solutions:
  1. Choose your image files using the “Browse Files” button. This will allow you to select and import your original files directly from cloud storage services like iCloud Drive, Dropbox, Google Drive, etc.
  2. Disable “Optimize Storage” on your device by navigating to and selecting:

      Settings > Photos > Download and Keep Originals*

*You may need to wait a little while for this setting to take effect before importing transparent images. When enabling “Download and Keep Originals”, your device may not have enough storage space to compensate for your original images and videos.

In your image editing software like Photoshop, create an document that is 200px high X 1600px wide. Separate that strip into 8 equal squares that are 200px X 200px each. Center each moon image within each square and import your strip into the moon phase image layer in Clockology.

Here is an example that you are free to use:


Press restore purchase for purchases made before 9/13/22. Press buy again for purchases made after 9/13/22.  If you’re logged in to the same iCloud and you have a subscription you won’t be charged again.

This could be due to different circumstances. If a clock has too many layers or the images used are too high in resolution, your app could crash.

Try troubleshooting (reinstall the clock, the Clockology app, reset to defaults)

Check the settings of the clock to see if something has changed.


Because your merch is customized per order, typical shipping times are 1-2 weeks depending on your location in the world.

We proudly offer free shipping for our merchandise.

Last updated July 28, 2023