Frequently Asked Questions

General Questions

What operating systems/devices are supported?

Minimum operating systems are iOS 13, iPadOS 13, and WatchOS 6 for the iPhone, iPod Touch, iPad, and Apple Watch respectively.

Usage Questions

How do I keep Clockology running on my watch after I raise my wrist?
  1. Set your watch to wake on last activity: Open the Settings app on your Apple Watch.
  2. Go to General > Wake Screen, and make sure Wake Screen on Wrist Raise is turned on.
  3. Scroll down and choose when you want your Apple Watch to wake to the last app you used: Always, Within 1 Hour of Last Use, Within 2 Minutes of Last Use, or While in Session (for apps like Workout, Remote, or Maps).
  4. General > Wake Screen ( On Screen Raise ) > Always
  5. You can also do this using the Apple Watch app on your iPhone: Tap My Watch, then go to General > Wake Screen.
  6. Keep the Apple Watch display on longer. Open the Settings app on your Apple Watch.
  7. Go to General > Wake Screen, then tap Wake for 70 Seconds.
Can I add Clockology as a complication on my Apple Watch?

Yes, you can add the Clockology complication to any of Apple’s stock watch faces.  This will allow you to quickly launch the app.

Will Clockology drain my battery?

No, running Clockology in the forefront of your watch will not drain your battery. Clockology uses a relatively small footprint, and the likely cause for your battery drain is “Always-On” and your brightness settings.

When I look at my watch, Clockology isn't open anymore. Why?

Some watch notifications could be the main cause. In order to resolve this, get into the habit of dismissing or answering your watch notifications. If a notification hangs out for too long on your watch, eventually it may self-dismiss and revert to your stock Apple Watch face.

Navigation, auto-launch audio apps, and covering the display with your hand are also main reasons why Clockology will get sent to the background.  Removing your watch from your wrist will also cause Clockology to run in the background.

Why does my Series 5/6 Apple Watch keep blurring my clock and showing digital time in the upper right corner?

Clockology, like all third party apps, does not support always on.  Currently, only Apple’s own watch faces and the workout app support always-on. 

Does Clockology work well on the iPad?

Yes, it works great.  You can freely edit your clocks while saving them to your iCloud Drive. Once you exit the editor, your clocks will automatically sync to to your other devices if you’ve saved your clock to your iCloud Drive.

Why is my heart rate/weather not showing properly or displaying 0?

Clockology needs permissions to access your location for weather and your activity for health data.  Please double check Settings > Privacy > Location Services > Clockology and Settings > Health > Clockology and verify Clockology is allowed to read this data. If these settings are not showing under Privacy please delete and reinstall Clockology and you should be prompted to give access again.

How can I backup my clocks?

Move your clock files to iCloud for automatic backup or copy/move the clocks to another location. (ie: Dropbox)

Creator Questions

My images are appearing with a white background around them. Why isn’t the background transparent?
  • Depending on your iCloud Photo Library settings, you may discover that your transparent images have a white background instead. If the “Optimize Storage” setting is enabled on your device, transparent image files will automatically convert into lossy JPEG images with solid white backgrounds. There are 2 solutions:
  1. Choose your image files using the “Browse Files” button. This will allow you to select and import your original files directly from cloud storage services like iCloud Drive, Dropbox, Google Drive, etc.
  2. Disable “Optimize Storage” on your device by navigating to and selecting:

      Settings > Photos > Download and Keep Originals*

*You may need to wait a little while for this setting to take effect before importing transparent images. When enabling “Download and Keep Originals”, your device may not have enough storage space to compensate for your original images and videos.

How can I use my own custom moon phase images?

In your image editing software like Photoshop, create an document that is 200px high X 1600px wide. Separate that strip into 8 equal squares that are 200px X 200px each. Center each moon image within each square and import your strip into the moon phase image layer in Clockology.

Here is an example that you are free to use:

Troubleshooting

The iOS app is crashing, what do I do ?

This could be due to different circumstances. If a clock has too many layers or the images used are too high in resolution, your app could crash.

I just updated and now (x) feature isn’t working!

Try troubleshooting (reinstall the clock, the Clockology app, reset to defaults)

Check the settings of the clock to see if something has changed.

Last updated October 15, 2020